Return & Refund Policy
Effective Date: December 11, 2025
Last Updated: December 11, 2025
1. Overview
At Speechora, we are committed to providing high-quality text-to-speech services. This Return & Refund Policy outlines the conditions under which refunds may be requested and processed for our digital services.
Since we provide digital services (TTS credits and voice generation), all sales are generally considered final. However, we offer refunds under specific circumstances outlined below.
2. Refund Eligibility
2.1 Valid Refund Reasons
- Technical issues preventing you from using purchased credits for more than 48 hours
- Duplicate purchases made in error
- Service outages lasting more than 24 consecutive hours
- Significant quality issues with voice generation that cannot be resolved
- Billing errors or unauthorized charges
2.2 Non-Refundable Situations
- Credits that have been successfully used for voice generation
- Dissatisfaction with voice quality after successful generation
- Change of mind after purchase
- Failure to use credits before expiration (if applicable)
- Account suspension due to terms of service violations
3. Refund Timeframe
Refund requests must be submitted within 7 days of purchase.
Requests submitted after this period will be reviewed on a case-by-case basis and may not be eligible for refund.
4. How to Request a Refund
Step 1: Contact Support
Email us at: support@speechora.com
Include the following information:
- Your account email address
- Order/Transaction ID
- Date of purchase
- Reason for refund request
- Screenshots or documentation (if applicable)
Step 2: Review Process
- We will review your request within 2-3 business days
- Additional information may be requested
- You will receive an email with our decision
Step 3: Processing
- Approved refunds are processed within 5-7 business days
- Refunds are issued to the original payment method
- Bank processing may take additional 3-5 business days
5. Contact Information
For refund requests or questions about this policy:
Email: support@speechora.com
Subject Line: "Refund Request - [Your Order ID]"
Response Time: Within 24-48 hours during business days
This refund policy is part of our Terms of Service. By using Speechora, you agree to these terms.